A. Payment Methods
GrahAstro accepts payments through various secure online payment methods, including but not limited to credit/debit cards, net banking, UPI, digital wallets, and other online payment gateways.
Payments can be made in any currency, as per the convenience of the customer. However, all transactions will be processed in INR (Indian Rupees) at the prevailing exchange rate.
B. Payment Process
Upon selecting the desired service or product on the GrahAstro website, the customer will be directed to the payment gateway to complete the transaction.
Once the payment is successfully processed, customers will receive a confirmation email with details of their purchase and any relevant instructions.
C. Currency Conversion
For customer making payments in currencies other than INR, the transaction will be converted to INR at the prevailing exchange rate provided by the payment gateway or the customer's bank. Any discrepancies in the converted amount shall not be the responsibility of GrahAstro.For customer making payments in currencies other than INR, the transaction will be converted to INR at the prevailing exchange rate provided by the payment gateway or the customer's bank. Any discrepancies in the converted amount shall not be the responsibility of GrahAstro.
D. Payment Security
GrahAstro prioritizes the security of customer payments and ensures compliance with industry-standard security protocols.
All payment transactions are encrypted and processed through secure payment gateways to protect the confidentiality of customer information.
E. Refund Policy
GrahAstro offers a refund policy for eligible transactions, subject to the terms and conditions outlined below:.
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- Refund requests must be made within 7 days of the original purchase date.
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- Refunds are only applicable for services or products that have not been used or consumed by the customer.
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- Refunds will be processed in INR, minus any applicable bank fees or charges.
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- Refunds will be issued using the same payment method used for the original transaction.
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- Refund processing times may vary depending on the customer's bank and payment provider, with a typical processing period of 7-14 business days.
F. Refund Procedure
- To request a refund, customers must contact GrahAstro's customer support team via email at [email protected] or through the contact form available on the website.
- Customers must provide their order details, including the transaction ID and reason for requesting a refund.
- GrahAstro reserves the right to approve or deny refund requests based on the adherence to the refund policy outlined above.
G. Contact Information
For any inquiries or assistance regarding payments or refunds, customers can reach out to GrahAstro's customer support team at [email protected].
H. Policy Updates
GrahAstro reserves the right to update or modify this payment policy at any time without prior notice. Customers are encouraged to review the policy periodically for any changes or amendments.
By making a payment on the GrahAstro website, customers acknowledge and agree to abide by the terms and conditions outlined in this payment policy, including the refund policy.